Refund policy

Thank you for shopping at Verlo Studios. We want you to be satisfied with your purchase, so please review our policy for returns and refunds below.

1. Cancellations

You may cancel your order at any time before it has been processed.

  • Once an order enters processing or has been handed over to our shipping partners, it can no longer be canceled.

  • To request a cancellation, please reach out to us immediately through our website's contact page with your order number.

2. Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Certain types of items cannot be returned due to hygiene or safety reasons (such as personal care items or final sale items).

  • To initiate a return, please contact us directly through our website's contact page with your order number.

3. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately via our contact page so we can evaluate the issue and make it right. We only accept returns if product is damaged or unused.

  • Please provide your order number and a photo of the item's condition.

4. Refunds

Once a return or canceled order is approved, a refund will be processed back to your original payment method.

  • Please allow up to 30 days for the refund to be fully processed and reflected in your account, depending on your bank or credit card company.

5. Contact Us

For any questions regarding cancellations, returns, or refunds, please reach out to us directly through the contact page located on our store.