Shipping policy

Thank you for shopping at Verlo Studios! We work hard to get your items to you as fast as possible. Please review our shipping guidelines below.

1. Order Processing

All orders are processed after receiving your order confirmation email.

  • You will receive a notification when your order has shipped, which will include a tracking number.

  • Note: During high-volume drops, viral product launches, or holiday seasons, processing times may take longer.

2. Shipping & Destination

We offer shipping to [Canada, United States, Globally].

  • Available shipping methods will be displayed at checkout.

  • All shipping methods include a tracking link so you can follow your package straight to your door.

3. International Shipping

We ship worldwide, but please note:

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

  • Verlo Studios is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. Checking Order Status

When your order has shipped, you will receive an email notification including a tracking number. Please allow a short window for the tracking system to update and show your package's movement online.

If you have questions about your delivery, please reach out to us directly through our website's contact page with your name and order number.

5. P.O. Boxes

Some carriers have limitations on shipping to P.O. Boxes. If a carrier cannot deliver to a listed P.O. Box, we will reach out to request an alternative physical shipping address.

6. Damaged or Lost Packages

If your order arrives damaged, or if the tracking status shows "Delivered" but you haven't received it, please contact us immediately through our website's contact page.

  • For damaged items, please include your order number and a photo of the item’s condition and packaging so we can sort it out for you right away.